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Shipping Policy

Processing Time

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  • Orders are processed within [1–3 business days].

  • Orders placed on weekends or bank holidays will be processed the next working day.

  • You will receive a confirmation email once your order has been processed and shipped.

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Shipping Rates & Delivery Times

 

 

Physical products are shipped via Royal Mail / Courier.

Estimated delivery times:

 

  • UK Standard Shipping: [2–5 business days]

  • UK Tracked Shipping: [1–3 business days]

 

 

Shipping fees are calculated at checkout and may vary based on weight, size and destination.

 

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International Shipping

 

 

  • International delivery is available to selected countries.

  • Delivery times vary depending on destination and customs processing.

  • Any customs fees, taxes or import duties are the responsibility of the customer.

 

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Digital Products

 

 

For e-books, guides, courses or digital downloads:

 

  • Digital products are delivered instantly to the email address provided at checkout.

  • If you do not receive your download link within 1 hour, please check spam or contact us: [your email here].

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Shipping Delays

 

 

Once dispatched, delivery times are outside our control.

Delays may occur due to:

 

  • courier issues

  • strikes

  • severe weather

  • customs delays (international orders)

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We will always do our best to help track your order if there is a delay.

 

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Damaged or Missing Orders

 

 

If your item arrives damaged or does not arrive:

 

  • Contact us within 7 days with your order number and photos (if damaged).

  • We will offer a replacement or refund where appropriate.

 

 

Please note: we cannot replace items marked as delivered by the courier unless you can provide sufficient evidence of non-delivery.

 

Wrong Delivery Information

 

 

Please double-check your shipping address at checkout.

Orders shipped to an incorrect address provided by the customer are non-refundable.

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Questions

 

 

If you have any problems with your order, please email:

 

📧 hatti@definewellness.org

 

We are always happy to help.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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