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Terms & Conditions

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Last updated: 7/11/25

 

Welcome to Define Wellness. By booking a class, course, workshop, or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

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1. General

 

 

  • Define Wellness provides yoga, Pilates, wellness classes, courses, workshops and related services.

  • All bookings and purchases are subject to availability.

  • We reserve the right to update or change these Terms & Conditions at any time.

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2. Booking & Payments

 

 

  • Payment is required to secure all bookings.

  • Bookings are non-transferable unless agreed in advance.

  • If payment is not received, the space may be offered to another participant.

 

3. Cancellations & Refunds

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Client cancellations

 

  • Classes: No refunds for missed classes. If you cancel more than 24 hours before your class, you may transfer to another available session (subject to space).

  • Courses, blocks & workshops: Non-refundable once booked. Transfers may be possible with at least 7 days’ notice.

 

 

Instructor cancellations

 

  • If a class is cancelled by Define Wellness, you will be offered either:

    • a replacement class, or

    • a credit towards a future booking.

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  • Refunds are only issued if no suitable alternative can be provided.

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4. Health & Safety

 

 

  • By attending, you confirm that you are fit to participate and have disclosed any relevant medical conditions or injuries.

  • You take part at your own risk. Define Wellness is not responsible for injuries sustained during classes unless caused by negligence.

  • If you feel unwell, please stop participating and inform your instructor immediately.

 

5. Liability

 

 

  • Define Wellness is not liable for:

    • personal belongings lost or damaged at any venue

    • any injury caused by failure to follow instructions

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  • Nothing in these Terms limits rights under UK consumer law.

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6. Children & Under-18s

 

 

  • Participants must be 16+ unless specified otherwise.

  • Any under-18 attendees must have a parent/guardian present or provide written consent.

 

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7. Conduct

 

 

  • We maintain a supportive and respectful environment.

  • Abusive, disruptive or unsafe behaviour may result in removal from a class or programme without refund.

 

8. Privacy

 

 

  • Personal information is kept confidential and never shared with third parties.

  • By booking, you agree to receive class updates or communication relating to your booking. You can opt out at any time.

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9. Online Classes

 

 

  • You are responsible for ensuring a safe space to practise at home.

  • The same health, safety and cancellation policies apply to online sessions.

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10. Contact

 

If you have any questions please email: hatti@definewellness.org

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