Privacy Policy

Last updated: [add date]

 

This Privacy Policy explains how Define Wellness (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, purchase a service, or contact us.

 

We are committed to protecting your privacy and handling your data in a safe and respectful way, in line with UK GDPR and data protection laws.

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1. Information We Collect

 

 

We may collect:

 

Personal information you provide directly, including:

 

• Name

• Email address

• Telephone number

• Billing or payment details

• Health information you choose to share before a class or workshop

• Any information you submit through forms or enquiries on our website

 

 

Automatically collected data, such as:

 

• IP address

• Browser type

• Pages visited

• Device type
  This helps us improve website performance and user experience.

 

 

2. How We Use Your Information

 

 

We use your information to:

 

• Process bookings and purchases

• Send booking confirmations or class updates

• Respond to messages and customer support enquiries

• Improve our website and services

• Send optional newsletters or marketing emails (only if you opt-in)

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3. Payment Information

 

 

Payments made online may be processed securely through third-party providers such as [Stripe / PayPal / Wix Payments — whichever you use].

We do not store full card details on our own system.

 

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4. Email Marketing

 

 

If you sign up to our mailing list, we may send you updates, offers or class information.

 

• You can unsubscribe at any time

• We will never share your data with third-party marketers

 

 

Marketing emails may be managed through platforms such as [Mailchimp / Wix / etc], which securely store your data in line with GDPR.

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5. Sensitive Health Information

 

 

Before a class, workshop or course, you may choose to share relevant medical or injury details.

 

• This information is confidential

• It is used only to help ensure safe participation

• It is never shared with anyone unless required by law

 

6. Cookies

 

 

Our website may use cookies to:

 

• Improve site performance

• Analyse traffic

• Remember your preferences

 

 

You can disable cookies through your browser settings at any time.

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7. How We Protect Your Data

 

 

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access or disclosure.

Only authorised personnel can access personal information.

 

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8. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Request a copy of the personal data we hold

• Ask us to correct or delete your information

• Withdraw consent for marketing emails

• Make a complaint to the ICO if you believe your data has been misused

 

 

To request any of these actions, contact us using the details below.

 

9. Retention

 

 

We keep personal data only as long as necessary for:

 

• Bookings

• Administration

• Legal or tax obligations
  After this period, data is securely deleted.

 

10. Third Parties

 

 

We never sell your data.

We may share information only with trusted service providers (e.g., payment processors, website hosts) when needed to deliver our services.

These providers are required to keep your data secure and confidential.

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11. Contact Us

 

 

If you have any questions about this Privacy Policy or your data:

 

📧 Email: hatti@definewellness.org

📍 Location: Salisbury, UK

 

We aim to reply within [48 hours].

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12. Changes to This Policy

 

We may update this policy occasionally. Any changes will be posted on this page with the updated date.